Terms of service


Consumer Information (EU)

 

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason, in accordance with applicable European consumer protection legislation.

For detailed information about returns, refunds, and your right of withdrawal, please refer to our Refund & Return Policy.

All prices displayed on our website include VAT where applicable. Shipping costs are calculated and displayed during checkout before your purchase is completed.

Overview

 

This website is operated by ROOSNE. Throughout these Terms, the words "we," "us," and "our" refer to ROOSNE.

By accessing our website or purchasing products from us, you agree to these Terms of Service, together with any policies referenced on this website, including our Privacy Policy, Shipping Policy, and Refund & Return Policy.

If you do not agree to these Terms, please do not use our website or services.

We reserve the right to update these Terms at any time. Changes become effective once published on this page.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

1. Online Store Terms

 

By using this website, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or legal guardian.

You agree not to use our products or services for any unlawful purpose or in violation of applicable laws.

Any misuse of this website, including attempts to transmit malicious software or interfere with its operation, may result in termination of access.

2. General Conditions

 

We reserve the right to refuse service or cancel orders at our discretion where permitted by law.

Information transmitted through our website, excluding payment details, may be transferred over different networks as necessary for technical operation. Payment information is always encrypted during transmission.

3. Website Information

 

We strive to keep all information accurate and up to date. However, occasional errors or omissions may occur.

The information provided on this website is intended for general informational purposes and should not be relied upon as the sole basis for making purchasing decisions.

4. Pricing & Availability

 

Prices and product availability may change without prior notice.

We reserve the right to modify, suspend, or discontinue products or services at any time.

5. Products

 

Some products may only be available through our online store and may have limited quantities.

We make every effort to display product colours and images as accurately as possible. However, actual colours may vary depending on your device or screen settings.

Returns are subject to our Refund & Return Policy.

6. Orders & Billing

 

We reserve the right to refuse or cancel any order if necessary.

Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

7. Third-Party Services

 

Our website may provide access to third-party tools or links for your convenience.

We are not responsible for the content, availability, or practices of third-party websites or services.

8. Customer Content

 

If you submit reviews, feedback, or other content to ROOSNE, you grant us permission to use that content for marketing or business purposes.

You remain responsible for ensuring that your submissions do not violate the rights of others.

9. Privacy

 

Your personal information is collected and processed in accordance with our Privacy Policy.

10. Errors & Omissions

 

We reserve the right to correct any pricing, product descriptions, typographical mistakes, or other errors without prior notice, including after an order has been placed.

11. Prohibited Use

 

You may not use this website for unlawful purposes or in any way that could damage, disrupt, or interfere with the operation of the website or the experience of other users.

12. Disclaimer of Liability

 

We make every effort to ensure uninterrupted access to our website; however, we cannot guarantee that the website will always be available or free from errors.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

13. Governing Law

 

These Terms of Service are governed by the laws of Lithuania, without affecting any mandatory consumer protection rights applicable in your country of residence.

14. Changes to These Terms

 

We may update these Terms of Service from time to time.

The latest version will always be available on this page, and continued use of the website constitutes acceptance of any changes.

15. Warranty Policy

Our warranty applies only to the original product purchased. If an item has already been replaced under this warranty, the replacement product is no longer covered by this commercial warranty and cannot be replaced again.

This policy does not affect any statutory rights you may have under applicable consumer protection laws. If the same defect reoccurs after a replacement, you may be entitled to remedies such as a price reduction, repair, replacement, or a refund where required by law.

We recommend inspecting your order as soon as it is delivered. If you notice any manufacturing defect or issue with the product, please contact our Customer Support team without delay.

How to Submit a Warranty Claim

To submit a warranty claim, you must provide at least one clear, high-resolution photo or video showing the defect.

If, after reviewing your claim, we determine that it is covered under our warranty, we will replace the item with a new product of the same model and design. If the original product is no longer available, we may, at our discretion, offer a comparable product of equal value and similar quality or provide another suitable solution.

Please note that refunds are not offered under this commercial warranty. However, this does not limit any rights you may have under applicable consumer protection laws if a replacement is impossible, disproportionate, cannot be completed within a reasonable timeframe, or if the same defect occurs again after the replacement.

If the product was purchased as a gift, we may ask for the original order number or the purchaser's details to verify the purchase in our system.

Warranty Exclusions

This commercial warranty does not apply to:

  • Promotional or review products.

  • Complimentary items provided free of charge.

  • Gifts supplied by our marketing or social media team.

What Is Not Covered

This warranty covers manufacturing and workmanship defects only. It does not cover damage or defects resulting from:

  • Incorrect installation or improper use.

  • Drops, impacts, or accidental damage.

  • Unauthorised modifications or repairs carried out by third parties.

  • Products purchased from unauthorised sellers.

  • Exposure to excessive heat, fire, water, moisture, or other liquids.

  • Improper storage, animal damage, or adverse environmental conditions.

  • Normal wear and tear, including scratches, fading, discolouration, or other cosmetic changes.

Care Instructions

IQOS Cases & Phone Cases

To remove your phone case safely, gently lift one bottom corner or side first before removing the rest of the case. Removing it this way helps reduce stress on the material and can extend the product's lifespan.

If you use alcohol-based hand sanitiser, ensure your hands are completely dry before handling the product. This helps protect the finish and reduces the risk of surface damage or discolouration.

16. Contact

If you have any questions regarding these Terms of Service, please contact us:

ROOSNE

MB Bagara

Company code: 307547224
VAT ID: LT100019843718
Registered address: J. Aisčio g. 7A-1, LT-45498 Kaunas
Email: support@roosne.com